Return Policy

Return’s scheme is provided by respective sellers directly, under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below:


Product Categories

Return Time-frame after Delivery Item is damaged/ defective

Music, Beauty, Sports

3 days

Books, Movies & TV Shows, Apparel, Watches, Fashion jewelry, Shoes, Musical Instruments, Luggage & Handbags

3 days

Electronics, Software, Video Games, Toys, Baby, Home & Kitchen & Health & Personal Care, Pet Supplies, Office & Stationery Supplies, Refurbished Smartphones and Tablets

0 Days

Precious Jewelry

3 days

Tires, Rims & Oversized Items (Automobiles)

3 days

Large Appliances - Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave and White Goods and Small Appliances

0 Days

Car Parts & Accessories, Bike Parts & Accessories, Helmets & other Protective Gear, Vehicle Electronics

3 days

Fasteners, Food service equipment & supplies, Industrial Electrical, Lab & Scientific Products, Material Handling Products, Occupational Health & Safety Products, Packaging & Shipping Supplies, Professional Medical Supplies, Tapes, Adhesives & Sealants Test, Measure & Inspect items, Industrial Hardware, Industrial Power & Hand Tools

3 days

Furniture

3 days

Please read all sections carefully to understand the conditions and cases under which returns will be accepted.
*Damaged/ Defective items must be returned in the original condition they were received in with all the accompanying accessories.

1. For men's innerwear, returns are not accepted in any case and condition. Intimate apparel (lingerie, shapewear and nightwear) returns are not accepted in any case and condition. Returns on underwear are conditional due to hygiene reasons and returns are not accepted in any case and condition.


2. Any luggage items with locks must be returned unlocked.


3. Returns are not accepted for edible items and some consumable items. Non-returnable items are marked on the product detail page. If a received item is damaged/defective, you may choose to dispose of it at your convenience. The 10days time-frame listed above is for customers to contact us and request for a refund on their order. Also see for a list of non-returnable items.


4. Precious jewelry items have to be returned in tamper free packaging. Any additional cost incurred for tamper free packaging will be reimbursed.


5. Return facility is available only via self-returns. Return Pick Up facility is not available on these items.


6. Items that you no longer need must be returned in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact.


7. For damaged / defective items, items with missing parts or item not as described, replacement will be offered by the seller, if the issue is reported within 3 business days. The replacement may be offered for the entire product or part(s) of the product.


Items That Can't Be Returned


Before you return your item purchased from Olkoza.com, please read the below category of non-returnable items. If the item isn't returnable as per the Olkoza’s returns policy, contact us at contact@olkoza.com to solve your queries.


Category

Items That Can't be Returned

Baby

Breast pads and shields, Breast milk containers, Nursing covers, Baby grooming products, Baby washes, Shampoos, Skincare, Wet wipes, Diapers and nappies, Soothers and teethers, Feeding related products like bottles, bottle sets and nipples

Sports, Fitness & Outdoors

Aerobic Training Machines like Treadmills, Exercise Bikes, Home Gyms/Multi Gyms, Massage Machines, All Inner Apparel and Guards, Table Tennis Tables, Billiards/Pool/Snooker/Other Large Game Tables, All Bicycles, Punching /Boxing Bags

Pet Supplies

Pet food supplies, Harnesses, Aquarium supplies, Pet shampoos/conditioners

Health &Personal Care

Body supports and medical equipment, Incontinence products(Adult Diapers), All Personal Care products, Condoms and sexual well-being products.

Beauty

Hazardous materials (Perfumes, Fragrances, nail colours, deodorants, hairsprays),Cleansers, Shower gels, Soaps, Hair-loss products, Shampoos and conditioners, Styling gels and hair colours, Lipsticks, lip balms and lip gloss, Eye care and eye makeup, Creams, moisturizers and body lotions, Other hygiene items

Automotive

Lubricants, Greases and Oils, Shampoos, Waxes, Polishes & Other Liquid, Aerosols & Car fresheners & Perfumes

Gift Cards

Olkoza E-mail Gift Card, Olkoza Physical Gift Cards, Third-Party Gift Cards

Janitorial & Sanitation Supplies

Paper towels, tissues, cleaning chemicals Tapes

Adhesives & Sealants

Adhesives (all liquids), hazardous materials and lubricants

Grocery & Gourmet

All items included in these categories

Mens/womens

Innerwear, Lingerie, Socks, Cosmetics, Jewellery, Hair Accessories.

Health/FMCG

Food, Perishable Goods, Flowers, News Papers, Magazines, all Books, Sanitary Goods, Gift Cards(in all categories),Hazardous Materials, Flammable liquids or gases, deodorants, perfumes, health and personal care items.

Electronics

All Large Appliances, White Goods and Small Appliances


*Software (in all categories) VCD, DVD, GAMING CDS, VHS TAPES, All and Any Items not returned after 0 days of delivery.


Apart from these mentioned all items mentioned by the individual seller under the return policy cannot be returned in case the seller has mentioned NO RETURNS, in the product return terms as displayed over the website www.shoponn.in