We bring to our customers the finest gifts of nature, in the form of products grown organically in a pollution free Himalayan environment.
Thank you for visiting and shopping at //www.himalayatree.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipment Processing Time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Delivery delays can occasionally occur.
3. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. The tracking number will be active within 24 hours.
4. Delivery Time Exceeded
In general, domestic shipments are in transit for 2 - 7 days. If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Change of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
6. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
Sales tax has already been applied to the price of the goods as displayed on the website.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. In case of cancellation, please send us an email with the Subject - ‘Cancellation’ within two hours of your order. If an order has already been dispatched,
10. Customer service
For all customer service enquiries, please contact us at +91-9760449984/+91-8449870225 or write us at email@example.com
RETURN AND REFUND POLICY
Himalaya Tree brings its customers the genuine products and takes great pride in its commitment to customer satisfaction.
Parcel Damaged in Transit
if our products arrived damaged, rotten or contaminated in any way, please contact us right away and we will be happy to send a free replacement regardless of its expiration date.
In such case, please take a photo of the damaged product and send it us within 24 hours of the package being received, to firstname.lastname@example.org (SUBJECT: Damaged Package: Name, Phone Number, Order Date). We will send across a replacement parcel the next day with no additional charges which should reach you in time as specified by our shipping policy. If you want a refund of the same package, please do mention the same with your account details, money will be refunded.
If the parcel has been delivered without you being present, please contact customer service with next steps.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
Incase if you have not received the order what you have placed the order for, please write us within 24 hours of the package being received, to email@example.com (SUBJECT: Different Order: Name, Phone Number, Order Date). We will validate the order details and re-send the difference order. If you want a refund of the same Package, please do mention the same with your account Details. Refund Money will be initiated after we receive the logistics proof from your end (just share the Tracking Details).
Parcel Lost in Transit
In case a parcel is lost in transit or was returned due to the issue from the logistics side, a return parcel will be sent within a day of updation of status (return or lost) on the logistics tracking website. This new parcel should reach you as per our shipping policy. If a Refund is required, it will be processed in the same manner.
If you have questions concerning any of the above, please feel free to contact us at +91-9760449984/+91-8449870225 or write us at firstname.lastname@example.org
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