Returns Policy
Our Returns Policy
Return’s schemeis provided by respective sellers directly, under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below:
Please read all sections carefully to understand the conditions and cases under which returns will be accepted.
|
Product Categories |
Return Time-frame after Delivery Item is damaged/ defective |
|
Music, Beauty, Sports |
3 days |
|
Books, Movies & TV Shows, Apparel, Watches, Fashion jewelry, Shoes, Musical Instruments, Luggage & Handbags |
3 days |
|
Electronics,Software,Video Games,Toys,Baby,Home & Kitchen & Health & Personal Care,Pet Supplies,Office & Stationery Supplies,Refurbished Smartphones and Tablets |
0 Days |
|
Precious Jewelry |
3 days |
|
Tires,Rims & Oversized Items(Automobiles) |
3 days |
|
Large Appliances - Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave and White Goods and Small Appliances |
0 Days |
|
Car Parts & Accessories, Bike Parts & Accessories,Helmets & other Protective Gear,Vehicle Electronics |
3 days |
|
Fasteners,Food service equipment & supplies,Industrial Electrical, Lab & Scientific Products, Material Handling Products, Occupational Health & Safety Products,Packaging & Shipping Supplies,Professional Medical Supplies,Tapes,Adhesives & Sealants Test,Measure & Inspect items,Industrial Hardware,Industrial Power & Hand Tools |
3 days |
|
Furniture |
3 days |
*Damaged/ Defective items must be returned in the original condition they were received in with all the accompanying accessories.
1. For men's innerwear, returns are not accepted in any case and condition. Intimate apparel (lingerie, shape wear and nightwear) returns are not accepted in any case and condition. Returns on underwear are conditional due to hygiene reasons and returns are not accepted in any case and condition.
2. Any luggage items with locks must be returned unlocked.
3. Returns are not accepted for edible items and some consumable items. Non-returnable items are marked on the product detail page. If a received item is damaged/defective, you may choose to dispose it at your convenience. The 10days time-frame listed above is for customers to contact us and request for a refund on their order. Also see for a list of non-returnable items.
4. Precious jewelry items have to be returned in tamper free packaging. Any additional cost incurred for tamper free packaging will be reimbursed.
5. Return facility is available only via self-returns. Return Pick Up facility is not available on these items.
6. Items that you no longer need must be returned in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact.
7. For damaged / defective items, items with missing parts or item not as described, replacement will be offered by the seller, if the issue is reported within 3 business days. Replacement may be offered for the entire product or part(s) of the product.
Items That Can't Be Returned
Before you return your item purchased from Olkoza.com, please read the below category of non-returnable items. If the item isn't returnable as per the Olkoza’s returns policy, contact us at contact@olkoza.com to solve your queries.
|
Category |
Items That Can't be Returned |
|
Baby |
Breast padsandshields,Breastmilkcontainers,Nursing covers,Babygrooming products,Babywashes,Shampoos,Skincare,Wetwipes,Diapersand nappies,Soothersand teethers, Feeding related productslikebottles,bottlesets and nipples |
|
Sports,Fitness&Outdoors |
AerobicTraining MachineslikeTreadmills,ExerciseBikes,HomeGyms/MultiGyms, MassageMachines,AllInnerApparelandGuards,TableTennis Tables,Billiards/Pool/Snooker/OtherLargeGame Tables,AllBicycles,Punching /BoxingBags |
|
Pet Supplies |
Petfood supplies,Harnesses,Aquariumsupplies,Petshampoos/conditioners |
|
Health &PersonalCare |
Bodysupportsand medical equipment,Incontinenceproducts(AdultDiapers),All PersonalCareproducts,Condomsandsexualwell-beingproducts. |
|
Beauty |
Hazardous materials(Perfumes,Fragrances,nailcolours, deodorants,hairsprays),Cleansers,Showergels,Soaps,Hair-loss products,Shampoos and conditioners,Styling gels and hair colours,Lipsticks,lip balms and lip gloss,Eyecareand eyemakeup,Creams,moisturizers andbody lotions,Otherhygiene items |
|
Automotive |
Lubricants,Greases and Oils,Shampoos,Waxes,Polishes & OtherLiquid,Aerosols & Carfresheners& Perfumes |
|
GiftCards |
Olkoza E-mail Gift Card, Olkoza Physical GiftCards,Third-Party GiftCards |
|
Janitorial & Sanitation Supplies |
Paper towels,tissues,cleaning chemicals Tapes |
|
Adhesives & Sealants |
Adhesives(all liquids),hazardousmaterials and lubricants |
|
Grocery & Gourmet |
All items included in these categories |
|
Mens/womens |
Innerwear,Lingerie,Socks,Cosmetics,Jewellery,Hair Accessories. |
|
Health/FMCG |
Food,Perishable Goods,Flowers,News Papers,Magazines,all Books,Sanitary Goods,Gift Cards(inallcategories),Hazardous Materials,Flammable liquids or gases,deodorants,perfumes,health and personal care items. |
|
Electronics |
All Large Appliances, White Goods and Small Appliances |
*Software(inallcategories)VCD,DVD,GAMINGCDS,VHSTAPES,All and Any Items not returned after 0 days of delivery.
Apart from these mentioned all items mentioned by the individual seller under the return policy cannot be returned in case the seller has mentioned NO RETURNS, in the product return terms as displayed over the website www.shoponn.in